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Buyer Protection

This item has an excellent quality. Simple to clean and very easy to use. Read the individual guide that you could use it ideally. If you have a customer restrictions, constantly ask the vendor. This product has a classy style and make your life comfy.

What is Buyer Protection?

Buyer Protection is a set of guarantees provided by AliExpress.com that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Who is eligible for Buyer Protection?

Only buyers who have purchased items on AliExpress.com are eligible for Buyer Protection.
Any payment made directly to a seller outside AliExpress.com is not protected by us. If a seller does ask you to make a direct payment to they (e.g. via PayPal or Bank Transfer), report them to us immediately.

Current accepted payments on AliExpress.com include:

  • Visa
  • MasterCard
  • QIWI
  • Western Union
  • Bank transfer

You can also pay with select debit cards including:
Maestro

  • Maestro

When am I protected by AliExpress Buyer Protection?

When the item you ordered did not arrive within the time promised by the seller.
When the item you received was not as described.
When the item you received that was assured to be genuine was fake.
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The following cases are not covered by Buyer Protection:

Fraudulent charges to a credit card. If you notice any charge to your account that you did not authorize, report it to your credit card company.
Orders or payments made outside of AliExpress.com.
Claims that an item was not delivered when the shipping company’s records show that it was
Claims that an item is not as described when the seller can prove that it is.
Items that were delivered and are as described but the buyer no longer wants. However, if the seller offered the “Extra Returns” guarantee, you will still be protected.

I am not satisfied with the product. What can I do?

If you are not satisfied with the product you received, you can open a dispute before the order is closed. you may follow the below steps to Open Dispute:

1. Sign in to the “My Orders” section of your AliExpress account
2. Locate the relevant order
3. Click the Open Dispute button
4. Submit your refund request
Please be advised to open a dispute before the deadline, or the order will be completed with your payment being released to the supplier.

Also, you may have an open communication with your supplier and agree on a mutual refund solution. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message. You can also click Chat Now! to chat in real time with suppliers who are online using our instant messenger, TradeManager.

You need to make certain that before you buy any type of item you have actually already seen and also check out the client reviews of the item. This method you can be certain that you are obtaining the appropriate product that will certainly fit your needs. Given that this product has top quality it is amongst the very best sellers in the market currently and also many individuals are suggesting this product to their family and also good friends. The only trouble that lots of people discover in this item is that it has a really high price as compared to other products. Individuals say that it is very costly and also only few individuals could manage this product. Well they are partly true regarding the price of the product but just what they do not recognize is that this item is made with the finest materials as well as with the most effective top quality this is why it has a greater price contrasted to others. These days this product is actually cost effective for practically everybody and its a very good buy for the cash. If it will only sabotage your work as well as will certainly not give you the kind of quality that you need in the product, you do not require less expensive products. With the higher price you can be certain that your loan is worth spending in this thing.